Privacy Policy

Personal and Contact Information

• Name
• Mobile number
• Email address
• Delivery address
• Account information

Order and Transaction Information

• Products purchased
• Order history
• Transaction details
• Payment status
• Delivery or collection information
• Returns, exchanges and refunds

Pet Information

• Pet name
• Species
• Breed
• Age
• Size or weight
• Coat information
• Grooming preferences
• Behavioural information
• Information regarding health, allergies, sensitivities or other matters relevant to safely providing grooming services

Communications

• Customer service inquiries
• Complaints
• Feedback
• Booking communications
• Emails
• Messages submitted through our website or other official communication channels

Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages viewed
• Cookies or similar technologies

We may use personal information to:

• Create and manage customer accounts
• Process orders
• Arrange delivery or collection
• Process payments
• Handle returns, exchanges and refunds
• Manage grooming appointments
• Maintain relevant grooming and pet records
• Communicate with customers regarding their orders or appointments
• Respond to inquiries and complaints
• Provide customer support
• Improve our products, services and website
• Maintain the security of our website and systems
• Prevent fraud or misuse
• Maintain business and transaction records
• Comply with legal and regulatory obligations

Where legally permitted and where any required consent has been obtained, we may also use customer contact information to send promotions, offers, product news or marketing communications.

Customers may request to stop receiving optional marketing communications.

Online payments may be processed using authorized third-party payment service providers.

Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider.

Free Dog Free Cat does not intentionally collect or retain full payment card credentials where these are processed directly through an external payment gateway.

Our website may use cookies and similar technologies for these purposes:

• Keep the website functioning correctly
• Remember customer preferences
• Support account and shopping-cart functions
• Understand website usage
• Improve website performance
• Maintain security
• Support analytics and, where applicable, marketing functions

Users may be able to manage cookies through their browser or device settings.

Disabling certain cookies may affect the operation of some website features.

We do not sell or rent customers’ personal information.

We may share information where reasonably necessary with trusted service providers involved in operating our business:

• Website and hosting providers
• System and technology providers
• Payment processors
• Delivery providers
• Communication providers
• Professional advisers
• Other service providers required to fulfil an order or provide a requested service

Such information should only be shared to the extent reasonably necessary for the relevant purpose and subject to applicable data-protection requirements.

Information may also be disclosed where required by law, regulation, court order or a request from a competent governmental or regulatory authority.

We take reasonable administrative, organizational and technical measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no electronic system or method of internet transmission can be guaranteed to be completely secure.

Customers are also responsible for protecting passwords and account credentials and should not share them with unauthorized persons.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including the provision of services, maintenance of transaction and grooming records, resolution of disputes and compliance with legal, accounting and regulatory requirements.

When information is no longer reasonably required, it may be securely deleted, anonymized or otherwise handled in accordance with applicable requirements.

Subject to applicable law, customers may contact us regarding their personal information, including to request these actions:

• Information about how their data is being used
• Access to certain personal information held about them
• Correction of inaccurate or incomplete information
• Updating of their information
• Deletion where legally applicable
• Withdrawal of consent where processing is based on consent
• Cessation of optional marketing communications

Certain information may need to be retained where required by law or where reasonably necessary to complete transactions, resolve disputes, protect legal rights or maintain required business records.

Where customers have agreed to receive marketing communications, we may send information regarding products, promotions, new arrivals, grooming services or other Free Dog Free Cat updates.

Customers may withdraw from optional marketing communications at any time through the available unsubscribe method or by contacting us.

Service-related communications concerning active orders, appointments, account security or other necessary operational matters are not considered optional marketing messages.

Our website and purchasing services are intended to be used by persons who have the legal capacity to enter into transactions.

We do not knowingly seek to collect personal information directly from children where such collection would not be permitted under applicable law.

Our website may contain links to external websites or integrate with third-party services.

Free Dog Free Cat does not control the privacy practices of independent third parties. Customers should review the applicable privacy policies of those services where appropriate.

We may update this Privacy Policy to reflect changes in our website, services, business operations or applicable legal and regulatory requirements.

The updated version will be published on our website and the “Last Updated” date will be revised accordingly.

For questions, concerns or requests regarding this Privacy Policy or personal information handled by Free Dog Free Cat, customers may contact us using the official customer service contact information published on our website.

© 2026 Free Dog Free Cat. All rights reserved.